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Thursday, February 25, 2010CUSTOMER 'SERVICE' - 1-2-3 I've just come back from yet another disappointing encounter - this time with a local franchise of a national company. I made arrangements to have a tow-bar fitted to the car a week ago. To the best of my knowledge, this franchise 'branch' is the only place in the area which supplies & fits tow-bars - yet another business that has the customer by the short & curlies. I was told to take the car in early this morning, someone would run me home & collect me when the car was ready. I paid a R4000 deposit on the quoted price of R7500. So off I went this morning, to get the tow-bar fitted. Fifteen minutes later I'm back home, bloody fuming. I was informed "the wrong tow-bar was delivered yesterday, so I sent it back. I'm busy phoning our other branches to see if I can get you one. When do you need it?" Well fuckwit, you had my bloody phone number.................why couldn't you phone & let me know you didn't have the tow-bar? Was that really too much to ask? Your customer service is piss-poor pathetic & that's putting it lightly. I took a pair of Hubs trousers & a king size comforter to the local drycleaners. The pants were for drycleaning & the comforter for laundry. I went to collect both items 3 days later. I got the pants but was told the comforter "wasn't ready". I went back a week later & after a 10min wait, was informed the comforter had 'disappeared'. How the fuck does a king-size comforter disappear?? I was asked to 'wait' 2wks whilst an 'investigation' was carried out & the laundry would be in touch. That was more than 3wks ago. No one got in touch, so methinks it's time I threw a few toys outa my cot. On Monday morning, I took a prescription in to a local pharmacy to be filled. One item - the most costly at almost R800 - was out of stock. The pharmacist informed me she would try & get sed item from their 'other branch' & would have it delivered to me later that day. I paid for the whole prescription, almost R1000 & left with 2 of the 3 items. When the 'missing' item hadn't been delivered by midday the following day, I phoned the pharmacy to ask where it was. I was informed that the 'other branch' was some 300km away in Pretoria & it could take 3 days to get here. In all three of the above mentioned 'incidents' relating to 'customer service' I'm the one that's had to do the chasing for answers. I am truly gatvol of the 'pay first & we'll maybe help you' attitude of local businesses. There is a massive influx of people to the area & local businesses have really never had trade so good, but I can honestly say that I haven't come across a single trader yet who has appreciated his/her boom in earnings. I have tried, really damn well tried to be positive about this town, but when I end up having to do all the following-up when it comes to 'customer service' I simply wonder why the hell I bother. * Actually - I recently had great service from the Maxiprest tyre dealer in town. I asked for a quote on 4 tyres, agreed with it & made arrangements to get them fitted. I took the car down on Tuesday, was attended to within minutes & was home again about an hour & half later. Great service! Labels: apathy, HiQ sux, Local businesses in Eliisras, Maxiprest tyres rank No1 for service  
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